Privacy Policy

Introduction

At The Olive Branch Psychology Group, we are committed to protecting your privacy and ensuring that your personal information remains confidential. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

We collect personal information that is necessary for providing psychological services, including but not limited to:

  • Name, contact details (e.g., phone number, email, address).

  • Date of birth aind emergency contact details.

  • Health and treatment-related information relevant to your psychological care.

  • Medicare or private health insurance details (if applicable).

  • Payment and billing information.

  • Information collected when you visit our website, such as IP address and browsing behaviour.

How We Use Your Information

We use the information we collect to:

  • Provide psychological services and manage your care.

  • Schedule and confirm appointments.

  • Process payments and manage billing.

  • Communicate with you regarding your care, inquiries, and updates.

  • Maintain clinical records as required by law and professional regulations.

  • Improve our services and website functionality.

  • Fulfill legal and regulatory obligations.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. Your information may be stored in:

  • Secure electronic health record systems.

  • Locked physical files for paper-based records.

  • Secure cloud-based storage providers that comply with Australian privacy laws.

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information in the following circumstances:

  • With your consent, to other healthcare providers involved in your care.

  • To third-party service providers assisting in our operations (e.g., billing, IT support), subject to confidentiality agreements.

  • If required by law, such as in response to a court order, subpoena, or mandatory reporting obligations.

  • If disclosure is necessary to prevent a serious threat to life, health, or safety.

Overseas Disclosure

If we store or process your data using overseas service providers (e.g., cloud storage), we take reasonable steps to ensure that they comply with the Australian Privacy Principles (APPs).

Your Rights

You have the right to:

  • Access and obtain a copy of your personal information.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your information, subject to legal and professional record-keeping obligations.

  • Restrict or object to certain uses of your data.

  • Make a complaint if you believe your privacy has been breached.

Accessing and Correcting Your Information

You can request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and may require verification of your identity.

Complaints and Contact Information

If you have concerns about your privacy or how we handle your personal information, you may contact us at:

The Olive Branch Psychology Group

[Insert Address]

[Insert Email]

[Insert Phone Number]

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect upon posting.